AI Can even analyze a customer conversation and recognize the customer’s sentiment and intent. This allows the bot to determine constructive, negative, and neutral language so it can route tickets to an agent correctly if a handoff is critical and cut down escalations because of sentiment detection. Moritz Hardt stated https://americanjainidentity.domains.uflib.ufl.edu/education/blog/learn-about-tidio-and-using-ai-customer-service-for-your-business